The Hive app uses helpful images to guide you step-by-step through removing your old controls, selecting the correct adaptor for your radiator and getting your HiveRadiator Valve correctly installed. Replacing an existing Try (a large, cylindrical valve with a numbered dial at the bottom of your radiator) is straightforward; you just need to unscrew your existing Try, select the right adaptor and screw a HiveRadiator Valve in its place.
The best way to do this is to set a schedule for each room via the Hive app. You ’ll save the most energy if you also keep the doors closed in rooms you don’t want to heat.
Once installed, the HiveRadiator Valve takes a little time to learn about your radiator. However, if you want to speed up the process, there's a special calibration cycle available in the app that can do this for you.
This helps save battery life and avoids any temperature overshoots. Please be aware that if you have any radiators in your home without HiveRadiatorValves, they may also warm up whenever the heating comes on.
Does the HiveRadiator Valve work with other Hive devices? For example, toucan boost the heating in a room when your Hive Motion Sensor detects movement.
Toucan also operate your HiveRadiator Valve and other Hive devices with Amazon Alexa, Google Assistant, Siri Shortcuts and IFTTT. If you ’ve purchased Hive products directly through our website or over the phone, you ’ll need to contact us within 14 days (starting from the day you receive your Hive products).
Once we receive your product, we’ll aim to process your refund within 5 working days. These FAQs should provide some insight into what is happening with your radiator valves during the initial installation stage.
This will usually complete the learning process over the first night and your radiator valve will be fully calibrated by morning. In some cases it can take a couple of overnight learning cycles to calibrate all the radiator valves in your system.
If you don’t want the overnight learning cycles to run toucan disable Heat On Demand for the first week after installation. This may mean that your radiator valves take longer to complete their learning phase and become fully responsive.
When you use the dial on the radiator valve and turn it immediately to a high temperature (e.g. 32’C) then the learning period is bypassed and the valve will open immediately, allowing the radiator to warm up quickly (as long as the heating is on). Toucan also test the radiator valve by setting it to install mode (by pressing the button under the screen for 3 seconds until an M is shown) and turning the heating on.
Please note: Whenever you put the radiator valve into install mode it forgets its settings and restarts learning. Remember that in summer it can take more than 5 days for your radiator valve to complete learning, as your home will be warmer and your heating may not be on regularly.
Once the learning phase has finished, the radiator valve can take 10-15 minutes to action a command sent from the app. They are designed to open the valve in a controlled way to maximize the battery life of the device.
Heat On Demand currently sets the thermostat to a fixed 22 °C (we’ll make this target customizable soon). Rooms with thermostatic valves (including HiveRadiatorValves) will warm up until they reach their target temperatures.
Rooms with manual (on/off) radiator controls set to “on” will continue to heat up until the boiler switches off again. We don’t recommend using Heat On Demand if you have lots of manual radiator valves, as you may end up warming more of your house than you intend to.
If the radiator still needs more heat at the end of the 30 minutes, it will trigger another boost until the target temperature is met. First, tap your HiveRadiator Valve on the dashboard and press the cog button to access its settings.
If you have multiple thermostats, you should select the one that controls the heating zone that your radiator valve is in. Second, tap your thermostat on the dashboard and press the cog button to access its settings.
Curtains or similar furniture will restrict air flow and won't allow the temperature sensors to work as efficiently as if they were not obstructed. If a radiator valve is installed behind a curtain it will only be able to estimate the temperature within that restricted area which might be quite different to the rest of the room.
If the radiator valve needs to be reset (for whatever reason) please keep in mind that it will need to start the learning phase again and so it will take a further 5-7 days to relearn the necessary algorithms. To fit it you simply unscrew your existing Try and replace it with a HiveRadiator Valve.
You ’ll find a couple of adaptors included and this guide, as well as the app, will help you choose the right one for your radiators. If your radiators are older they might have basic manual controls (usually marked “on / off” or “+ / -”) instead of TVs.
If you want to clean your Hive Radiator Valve, a soft dry cloth will do the trick. You can remove the cover from your Hive Radiator Valve to change the batteries.
Remember to keep the batteries away from children as they can be a health hazard. Hive is not responsible, and no refund will be given, for any costs, loss or damage that you do to your property or suffer which is caused by the removal of your old controls or the incorrect installation of your Hive Radiator Valve.
If your HiveRadiatorValves are obscured, you may find that they read higher or lower than the temperature in the rest of the room. A great way to save energy is to set a schedule for each HiveRadiator Valve.
For example, in a bedroom, set a schedule so the heating comes on just before you normally go to bed, rather than at the same time as the rest of the house. The Hive app will guide you through the installation process step-by-step, including choosing the right adaptor.
If you want to install your Radiator Valve now then start by downloading the Hive app: Most radiator controls can be removed by unscrewing the valve securing ring.
If you see a few drops of water when you unscrew your old radiator control then your existing valve body may be leaking. Finally, Hive is not responsible for any damage that you cause to your heating system while removing your old control.
If the guide sits on top of the screw thread on your valve then you need an M30 adaptor. Valves with a hexagonal top and no screw thread require the Careful adaptor.
In order to install HiveRadiatorValvesyou will need to replace your current valve bodies with one of the standard types supported by Hive. Slip the M30 adapter over the radiator valve and screw clockwise until securely fastened.
Slip the adaptor over the radiator valve and use the hex key provided to securely fasten it. Make sure you fit the adaptor the right way up, the thread should be facing upwards and the screw should be near the bottom.
To fit an M28 adaptor, slip it over the radiator valve and screw clockwise until securely fastened. In order to install HiveRadiatorValvesyou will need to replace your current valve bodies with one of the standard types supported by Hive.
Push it on firmly until it clicks securely into place, and make sure that it is correctly lined up with the hexagonal part of the valve. Then slip the M30 adapter over the Careful adapter and screw clockwise until securely fastened.
Insert the two AA batteries included and slide the casing back on, taking care to line the window up with the screen. The screen will light up and show an “M” symbol to indicate that the HiveRadiator Valve is in install mode.
Screw the HiveRadiator Valve onto the adaptor, rotating clockwise until you feel a click. If you aren’t using the app to guide you through the installation, toucan now press the button below the screen for 3 seconds to exit install mode and your valve will show target temperature.
Setting a temperature for each radiator setting a schedule to only heat rooms when you need to connecting your Hive Radiator Valves to your other Hive devices using Actions Rotate the dial on your HiveRadiator Valve to set temperature.
Perfect for keeping bedrooms warm at night without heating them all through the day. Rooms with thermostatic valves (including HiveRadiatorValves) will warm up until they reach their target temperatures.
Rooms with manual (on/off) radiator controls will continue to heat up until the boiler switches off again. We don’t recommend using Heat On Demand if you have lots of manual radiator valves, as you may end up warming more of your house than you intend to.
When you tap the button, the screen will light up and show your chosen temperature. Slide the cover back on, taking care to line the window up with the screen.
If you don’t replace your HiveRadiator Valve’s batteries, when they get critically low the valve will set itself partly open to ensure that the room gets some warmth whenever the heating is on. Hold the valve either side of the screen and rotate it anti-clockwise until the tab is visible.
Tap the button below your Hive Radiator Valve’s screen once to wake it up. Screw the Hive Radiator Valve onto the adaptor (rotating it clockwise) until it clicks once.